We provide on demand IT support services which can closely align with your in-house IT team and help your business run smoothly. Our incident based IT support schemes could be easily tailored according to your requirements. Our single contract encompasses IT support and maintenance across a wide array of hardware and software platforms. Our IT support packages includes assessment, upskill and cross-functional training as well as the normal incident management.
From 1st line trouble-shooting through to advanced 3rd line IT support we’ll work with you to resolve even the most complex technical problems.
We have a robust and hierarchical incident management framework, right from the frontline being the first point of contact to systematic escalation up to the third line of support. Rest assured, we guarantee to get the most complex of technical issues fixed without any ramifications.
Here’s a few reasons why you might want to opt for our services:
- Reduced Costs: We eliminate some of the keys costs like hiring, training and retention cost associated with employing highly skilled resources in-house.
- Increased Availability: With the assistance of our exhaustive skills and experience, you never have to worry again about keeping your IT infrastructure in in top-notch condition.
- Increased Business Agility– Our scalable on demand IT support services is open to collaborate with your in-house team in times of increased demands, along with providing ad-hoc expertise that might be lacking in-house.
- Reduced Risk– We reduce the risk and intricacy by managing and supporting multi-vendor products under a single agreement. Our entire operations strictly adhere to ITIL best practices and the common industry standards and compliance providing complete assurance that your business processes are in safe hands.
