Kudosta provides all-inclusive IT infrastructure, support and maintenance solutions. Tailored for the business needs, we cut cost in providing the best solution that fits your network needs in a large-scale manner. We enable highly efficient network operations through our customized solutions to keep your network seamless and with reduced down time. We are a trust worthy partner, who are committed to unload your IT burdens.
We offer outsourced network monitoring services to wide range of businesses and enterprises around the world. Our team works for you by reducing the operational costs, and enabling better ROI. Our major objective is to liberate our partners or customers to focus on their core business without having to caring about their IT infrastructure and its functions. Be free from your IT worries, focus on core tasks, we care your IT.
Help Desk Support (VOICE)
Chat support is one of the best these days when it comes to support or service. Whatever the device you specify, we will handle you issues through chat support through our agents available 24x7. Our goal is to provide excellent service for reduced cost and maximized efficiency.
We assure that your network will be protected 24X7 as we work even after hours. The key features are:
- 24X7 Service
- Our Desk hours are based on your time
- Engineering assistance will be provided
- Preliminary Troubleshooting
- Quality Check
- Troubleshooting
- Call answering service for your customers on your behalf
- Remote chat support
- Professional service
- First time resolution
How it works:
- User requests are received and served via chat
- Chat response in 30 seconds
- Resolving the issue on the first contact
